Privacy policy

Effective Date: 21 November 2025

This Privacy Policy outlines how DIY Wood Fired Ovens (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you contact us, request a quote, or place an order. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

By using our website or providing your details to us, you consent to the practices described in this policy.

What Information We Collect

We collect personal information that you voluntarily provide when:

  • Submitting an enquiry

  • Requesting a quote

  • Placing an order

  • Contacting us directly

This may include your name, phone number, email address, delivery address, details about your project, and any information necessary to supply pricing or ship an oven.

We do not collect payment details through our website. Payment arrangements are finalised directly between you and DIY Wood Fired Ovens.

How We Use Your Information

We use personal information for the following purposes:

  • Responding to enquiries

  • Providing quotes and order confirmations

  • Arranging delivery or pick-up

  • Offering product support and assistance

  • Keeping internal records related to customer service and transactions

We do not use your personal information for marketing purposes unless you expressly request to receive promotional communication.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with external service providers only when required to:

  • Arrange freight or delivery

  • Fulfil orders

  • Comply with legal obligations

Any third parties used for delivery will only receive the information required to complete their service.

Data Storage & Security

We take reasonable steps to store your information securely and prevent unauthorised access, modification, or disclosure. Information may be stored digitally or in internal business systems used for quoting, invoicing, and order management.

No method of digital transmission is completely secure, however we take all reasonable steps to protect your information.

Cookies & Website Tracking

Our website may use basic cookies or analytics tools to understand general browsing behaviour such as page visits, device type, or location data. This is anonymous and not linked to your identity.

You can disable cookies in your browser settings.

Accessing or Updating Your Information

You may request access to the personal information we hold about you and ask for corrections if details are inaccurate. To request access, please contact us directly.

Retention of Information

We retain customer information only for as long as required to:

  • Provide support and product assistance

  • Maintain order records for business and tax compliance

After this period, information may be securely removed or archived.

Links to External Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this policy or how your information is handled, please contact:

DIY Wood Fired Ovens
(08) 9226 1471
info@woodfiredpizzaovens.com.au